How we work

You are to send us your booking request once you decide which apartment you’d like to book for your accommodation. You’ll receive an answer from us in less than 24 hours. It’s important you add info@momente.si  to your e-mail contacts to ensure you receive our e-mails. 

We’ll send you a pre-reservation email with instructions to follow in order to confirm your reservation of the accommodation chosen. Once you confirm your booking we’ll send your booking confirmation, and instructions for check-in. 

 

Personalized attention 

We are always ready to help you during your stay. Please contact us on 00386 40 472 688 if you need any help. 

If it is an urgent matter, please do not send a sms, call us to be sure that we’ve got your message! 

 

Cleaning service and maintenance 

All our vacation homes will be handed in clean and tidy, and a cleaning service is included upon your departure. For longer weekly stays in-depth cleanings will take place and change of fresh sheets and towels every 7 days. 

Should you wish an additional cleaning service, please let us know this upon your arrival, because this is invoiced separately and price may vary according to number of houseguests. Upon departure, the house must be in reasonable conditions, but you do not have to be worry about cleaning: we will do this. 

Self-catering vacation homes have washing machines. You will find its instructions in the last drawer of your kitchen. You will also find detergent under the sink in the kitchen or in the cabinet next to the washing machine. If you have any trouble when using it, please let us know. 

Our kitchens are perfectly equipped so that you can cook at ease. You will always have at hand basics like salt and olive oil, tea, coffee. You may find other staples available- feel free to use them, and replace them if you need a lot.  

We will leave a set of tablecloths and napkins as well as paper napkins. Our Vacation Homes also have dishwashers. 

 

Internet wifi acces 

All our Vacation homes have internet wifi access free of charge. You will find networks available, please use the one with your accommodation home name i.e “House No.1” or “Zappa’s House”. All of them have a password that we will provide you during the check-in process. If you have any troubles using it please let us know by calling 00386 40 472 688. 

 

Pets 

In some of   our vacation homes, you can bring your dog or cat with you if you inform us when booking. Extra cleaning rate (50.00 euro) will be charged. Also the damage deposit will be additional 150.00 eur, that will be returned at the end of your stay after checking everything is in order in the apartment. 

 

Arrival 

We need to know your arrival time at least 2 days in advance. There’s no check-in or check-out time, but the apartment will be ready for you to check in from 16:00, and you should leave it before 10:00 on the check-out date. We are fairly flexible about this, and if you want to check in before 16:00 or check out after 10:00 depending on your travel schedule, we’ll do our best to accommodate you. 

 

Number and identity of the guests 

Only those guests included in the reservation will have the right to use the apartment. We need to verify all ID Card or Passports of all the guests staying in the apartment. (The person responsible for the booking will sign a document on his/her arrival outlining dates, prices and conditions. This person will be responsible for the apartment during the dates booked.) If any of the rules indicated are not complied with, MOMENTE reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the client’s right to any compensation. Presence of an adult (18 years or older) is mandatory during the rented period. All procedures for your MOMENTE accommodation to be safe and comfortable. 

 

Payment 

 In order to confirm your booking, we require a non refundable deposit of a percentage of the total amount of your reservation: 20% of the total amount. 

Please note that the booking is not confirmed until this deposit is received and until you receive the booking confirmation form issued by MOMENTE. The deposit will be lost in case of cancellation. 

The remaining balance should be paid upon arrival, and it’s mandatory to receive the keys and access the apartment. We accept bank transfer. 

Payment for this kind of MOMENTE Vacation Homes includes the renting of a clean, furnished accommodation with linen and towels, electricity, gas and water, internet and TV expenses, Tourist tax and VAT. 

 

Change of dates 

 Please send us an e-mail to info@momente.si if you would like to change the dates of your reservation. We only accept changes received via e-mail. We cannot accept changes made over the telephone. 

Any changes for your MOMENTE accommodation in dates depend on the availability of the vacation home booked. For changes made up to 30 days before the arrival, we’ll keep the previous deposit done to confirm the new dates. Changes made less than 30 days before the arrival date will have a charge of 50% the deposit done to confirm the previous booking. Changes made less than 7 days before the arrival date will lose the deposit payed. 

 

Keys 

You’ll receive two copies of each key required to access the apartment. The loss of these keys means additional 50,00eur payment on site. 

 

Smoking 

We love to have a good time, but that doesn’t include smoking. Our Vacation Homes are 100% smoke-free for your breathing pleasure. 

 

Care of the accommodation and responsibilities 

As choosing for MOMENTE Vacation homes you are expected to treat the apartment and all of its equipment with care. Any specific rules and regulations for the accommodation and its surroundings must be respected at all times. If any damage is done to the apartment or its equipment, you must inform us immediately (0038640 472 688), so that repairs can be carried out as soon as possible. 

Guests are not allowed to lend or sublet the apartment to anyone. 

You are also expected to show consideration and respect towards your neighbors.  As none of the accommodation are completely soundproof –everyone expects a low level of noise from neighbors– please be considerate of noise, particularly in the evenings and at night. Any kind of parties, high music, parties or noises that could bother neighbors ARE STRICTLY PROHIBITED.

If any of the rules indicated above are not met, MOMENTE reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the client’s right to any compensation. 

Booking a vacation home through MOMENTE means that you accept and respect these conditions for your reserved accommodation. (We’ll ask you to sign a copy of these Terms and Conditions along with the rental agreement on your arrival.) 

We thank you for your cooperation on these issues and hope you’ll understand that these rules are necessary. We encourage you to respect your neighbors’’ rest. 

We hope you enjoy your stay in our MOMENTE Vacation homes.