Legal Notice - Disclaimer - Privacy


This Privacy applies to users and the website.

The user is any legal or natural person who uses or visits the website.

By using the website, the user confirms that he/she agrees with the Privacy. By continuing to use the website, the user agrees with the changes.

The Privacy Policy describes how the personal data and other information provided by the user on the website is collected and used.

The Policy may occasionally be amended or updated. To be notified about the changes affecting your personal data, we advised you to visit this website on a regular basis.


Personal data protection


Users' personal data is carefully protected in compliance with the legislation governing personal data protection (Regulation (EU) 2016/679 (GDPR) and Personal Data Protection Act - ZVOP-1). The data provided is used solely for the purposes related to our business.


The personal data controller

The personal data controllers is the company Momente / Jera Kokovnik s.p. Tomšičeva ulica 1, 6330 Piran - Pirano, Slovenia.


The personal data processor

The personal data controller works with outsourced service providers that process data solely on the behalf of the controller. This procedure serves the purposes of allowing bookings and booking payments, supporting analytical and marketing services, improving the service and user experience etc.

The personal data controller and processors have defined their relationships and obligations. The personal data processors are not allowed to share the personal data for their own or foreign purposes or to transmit the data to third parties or third countries.

The personal data controller may disclose personal data to law enforcement agencies and other government authorities, if this is conditioned by law or if it is strictly necessary for prevention, detection or prosecution of criminal offenses and fraud.


Personal data collection

The types of personal data collected by us include:

  • user's first name, surname, email address, and country;
  • the data related to the guest's stay, including the date of arrival and departure, special requirements, service preferences (including preferences regarding the room, service or other services used);
  • event-related data (first name, surname, company, email address, telephone number, country, event start and end time, duration of the event, number of participants);
  • the data provided by the user in the questionnaire, including the user's IP address;
  • an email address to be used for sending information about promotions and special offers via an e-newsletter.

All the data received will be used solely for communication regarding the provision of our services, for managing and editing online bookings, for providing customer support and for advertising activities within the framework of legislation.


Personal Data Protection

In order to ensure the protection of personal data, we carry out all the necessary legal, organizational and appropriate logistical-technical procedures and measures.

We make sure unauthorized persons are prevented access to the personal data, the premises, the equipment and the software where the data is stored.

We guarantee an effective way of blocking, disposing of, erasing or anonymizing personal data.

We allow for subsequent determination of when individual items of personal data were used and entered into the database, and who this was done by. This applies to the period during which individual items of data are stored.


Personal Data Retention Period

Individuals' personal data can be processed and stored in accordance with the lawful basis, i.e. for as long as there is a purpose for its processing and storage, or until the individual's consent has been withdrawn. Based on the user's written consent withdrawal, the data is erased. All the personal data retained is part of this Privacy Notice.

Google, as a third-party database, has its own data storage system. You can read more about this in the Third-Party Privacy Policy.


Individual’s rights

In accordance with the applicable legislation governing personal data protection, the individual is entitled to withdraw the given consent at any time, to request access, rectification, restriction of personal data processing or erasure of personal data by informing us about this in writing by mail to Jera Kokovnik s.p., Tomšičeva ulica 1, 6330 Piran – Pirano, Slovenia, or by emailing The individual may also make a complaint concerning the processing of his/her personal data and address it to the above address.

The individual may also lodge a complaint concerning the processing of his/her personal data directly with the competent supervisory authority, i.e. the Information Commissioner of the Republic of Slovenia.


Dealing with Violations

In the event of personal data protection violations, we will promptly implement all internal and external measures (technical, organizational) for the protection of individual's rights and interests. We will inform each of the affected persons, as well as the competent supervisory authority in the Republic of Slovenia about this.



The Privacy and Cookie Policy will be amended and updated as needed, so we recommend you to check back.
The Policy is published on the website; it came into effect on 25 April 2020.



If you have questions regarding the processing of your personal data you can contact us by emailing

Momente / Jera Kokovnik s.p. 

Tomšičeva ulica 1, 

6330 Piran – Pirano,


+386 472 688